Terms of Service and General Terms and Conditions

Welcome to our online store. These Terms of Service and General Terms and Conditions (hereinafter referred to as the “Terms”) are intended to clearly define the rights and obligations of consumers when browsing the website, purchasing products, and using related services.

These Terms primarily apply to consumers in Germany and the European Union who make purchases and use related services through this website.

1. Scope of Application

These Terms apply to consumers' access to and use of our online store, purchases made through the website, and the contractual relationships arising from such purchases.

A consumer is any natural person who enters into a legal transaction primarily for purposes that are neither commercial nor related to their independent professional activity.

A business customer is a natural or legal person, or a partnership with legal capacity, acting in the course of a commercial or independent professional activity.

Unless we expressly accept them in writing in advance, any terms and conditions proposed by consumers or customers that differ from these Terms shall not automatically become part of the contract.

These Terms do not affect any mandatory rights granted to consumers under applicable law.

2. Seller Information and Contact Details

The operator of this online store is:

S.V.S. Værktøj v/ Jørn Larsen
Trade name: JL PROFIT v/ Jørn Larsen
Industrivænget 6
4540 Fårevejle
Denmark

Contact Person: Jørn Klink Larsen

Customer Service Email:
📧 dominiquepollreisz@gmail.com

Where required by law, additional company, registration, and legally required information will be provided on the website's legal information page (Impressum).

3. Website and Related Services

The services provided through our online store may include:

• Product displays;

• Product information and descriptions;

• Online ordering;

• Order management;

• Payment processing;

• Product storage, shipment, and delivery;

• Customer support;

• Return and refund services;

• Product exchanges and services relating to statutory liability for product defects.

For reasons such as system maintenance, security requirements, technical upgrades, changes in applicable law, or other reasonable operational reasons, we may temporarily modify, restrict, or suspend certain website functions.

Such changes will not affect consumers' statutory rights.

4. User Accounts and Website Use

Certain website functions may require consumers to create a personal account.

When registering an account or placing an order, customers must ensure that the information provided is true, accurate, and complete, and must update such information promptly if it changes.

Customers must:

• Keep account login information secure;

• Prevent unauthorized use of their accounts;

• Contact us promptly if they notice unusual account activity;

• Not impersonate another person;

• Not provide false or misleading information.

Unless expressly permitted by us in advance, users may not sell or transfer their accounts or allow third parties to use their personal accounts on a long-term basis.

If we have reasonable grounds to believe that an account is involved in fraud, abuse, unlawful activity, or a serious violation of these Terms, we may, to the extent permitted by law, restrict access to, suspend, or close the account.

5. Orders and Formation of the Contract

Product pages on the website are primarily intended to display products and provide purchasing information. Unless expressly stated otherwise, displaying a product does not constitute a legally binding offer.

Customers may add products to their shopping cart and review the relevant information before submitting an order.

By clicking the order submission button, the customer generally makes a legally binding offer to purchase the selected products.

Before final submission, customers can review and modify:

• Product quantities;

• Delivery information;

• Payment method;

• Order contents;

• Other information entered during checkout.

After an order has been submitted, we will generally send an automatic confirmation email acknowledging receipt of the order.

This automatic confirmation email generally only confirms that the order has been received and does not necessarily mean that a purchase contract has been concluded, unless the email expressly confirms acceptance of the order.

A contract is generally concluded when one of the following occurs:

• We expressly accept the customer's order, for example through an order confirmation;

• We dispatch the goods and our acceptance of the order can be clearly inferred from the dispatch.

If a product cannot be supplied, payment fails, or the order cannot be completed for another lawful reason, we will notify the customer as soon as reasonably possible.

If the consumer has already made a payment, we will process a refund in accordance with applicable law.

6. Product Information

We make reasonable efforts to ensure that product names, images, descriptions, specifications, and other information displayed on the website are accurate, clear, and up to date.

Due to differences in display settings among monitors, smartphones, computers, and other devices, the actual color, texture, or visual appearance of a product may differ slightly from the images shown on the website.

Where such changes do not affect the agreed quality or essential functionality of the product, we may make reasonable adjustments due to product upgrades, technical changes, or supply conditions.

If the website contains obvious errors in pricing, stock availability, descriptions, or technical information, we reserve the right to correct such information to the extent permitted by law.

A contract that has already been legally concluded will not automatically become invalid as a result of subsequent changes to information on the website.

7. Product Prices and Payment

Customers shall pay the price displayed on the website at the time the order is submitted.

If additional delivery charges apply, the relevant costs will be displayed to the customer before the order is submitted.

Price information required by law, including applicable tax information, will be displayed in accordance with applicable legal requirements.

Before finally confirming an order, customers should be able to see the main costs associated with the order and the total amount payable.

Depending on the region, order, and functions actually available on the website, we may offer the following payment methods:

• Visa;

• Mastercard;

• PayPal;

• Cash on Delivery, where available at checkout;

• Other payment methods displayed during checkout.

The payment methods actually available are determined by the information displayed during checkout.

Certain payments may be processed by independent third-party payment service providers. In such cases, the payment provider may process relevant information in accordance with its own terms of service and privacy policy.

Unless otherwise required by law, we generally do not store complete bank card or credit card information.

8. Product Delivery

Products will generally be delivered to the delivery address provided by the customer when placing the order.

Estimated delivery times will be displayed on the product page, during checkout, or in the order confirmation.

Delivery times may be affected by various factors, including:

• Order processing speed;

• Product availability;

• Delivery region;

• Carrier schedules;

• Weekends and public holidays;

• Weather and traffic conditions;

• Customs or import procedures;

• Other circumstances beyond our reasonable control.

Delivery times displayed on the website are generally estimates unless otherwise expressly agreed.

If a significant delivery delay occurs, we will take reasonable measures within the scope required by law and the contract and, where appropriate, provide the customer with relevant information.

Consumers' statutory rights relating to delayed delivery will not be affected by these Terms.

For further information regarding delivery costs and arrangements, please refer to the Shipping Policy on our website.

9. Retention of Title

To the extent permitted by law, ownership of the delivered goods remains with us until the consumer has paid all amounts due in full.

10. Statutory Right of Withdrawal

For distance contracts that meet the applicable legal requirements, consumers generally have a statutory right of withdrawal.

For information regarding the withdrawal period, method of exercising the right, return procedure, and refund arrangements, please refer to our separate:

Right of Withdrawal Notice / Return and Refund Policy

Nothing in these Terms excludes or restricts the consumer's statutory right of withdrawal.

11. Returns, Refunds, and Exchanges

Returns, refunds, and, where applicable, product exchanges will be handled in accordance with our Return and Refund Policy and applicable law.

Consumers' statutory right of withdrawal, statutory rights relating to product defects, and other mandatory consumer rights will not be restricted by our internal return procedures.

Where a refund is due, it will generally be made using the original payment method, unless applicable law or a lawful agreement between the parties requires another method.

12. Statutory Liability for Product Defects

We are legally responsible for statutory liability for defects in the products we sell.

If a product does not meet the agreed quality, functionality, or other statutory requirements, consumers may assert the rights available to them under applicable law.

Where the legal requirements are met, consumers may have the right to:

• Request repair or remedial action;

• Request rectification;

• Request replacement of the product;

• Request an appropriate price reduction;

• Withdraw from the contract where legally permitted;

• Claim damages where legally applicable;

• Exercise other remedies provided by law.

If the manufacturer provides an additional commercial warranty or voluntary guarantee, such warranty constitutes an additional benefit and does not replace the consumer's statutory rights.

No voluntary warranty shall exclude any mandatory consumer rights provided by law.

13. Customer Service

If you have questions regarding your order, products, payment, delivery, returns, refunds, or other services, you may contact our customer service team by email.

Customer Support

📧 dominiquepollreisz@gmail.com

To help us locate your order quickly, please provide your order number and briefly describe the issue whenever possible.

14. Prohibited Website Activities

Users may only use the website in a lawful and reasonable manner.

The following activities are prohibited:

• Providing false or misleading information;

• Impersonating another individual or organization;

• Using the website to commit fraud;

• Intentionally interfering with the normal operation of the website;

• Uploading viruses, malware, or other harmful code;

• Accessing servers, systems, or databases without authorization;

• Circumventing or compromising website security measures;

• Infringing the intellectual property or other legitimate rights of third parties;

• Collecting other users' personal information without authorization;

• Using automated tools to scrape or copy website content in bulk without authorization;

• Using website content for commercial purposes without permission;

• Engaging in any activity that violates applicable laws or regulations.

If we identify any violation, we may, to the extent permitted by law, take measures including restricting accounts, terminating services, and taking other necessary actions.

15. Intellectual Property

The text, images, graphics, designs, software, and other content on the website are protected by applicable intellectual property laws and belong to us or the relevant rights holders.

Protected content may include:

• Trademarks and brand identifiers;

• Product images;

• Product descriptions;

• Website text;

• Graphics and visual elements;

• Website page designs;

• Software and programs;

• Website code;

• Databases;

• Other website content.

Without prior authorization from the relevant rights holder, no person may, beyond the scope permitted by law, reproduce, modify, distribute, publicly display, or use such content for commercial purposes.

Consumers' lawful rights of use remain unaffected.

16. Third-Party Services

To operate our online store, we may use external service providers.

These services may include:

• Payment processing;

• Product delivery;

• Website hosting;

• Cloud computing services;

• Data analytics;

• IT and network security;

• Customer service systems;

• Marketing and advertising services.

The processing of personal information will be carried out in accordance with our Privacy Policy and applicable data protection laws.

Certain third-party services may also be subject to their own terms of service and privacy policies.

17. Website Availability

We will make reasonable efforts to keep the website stable, secure, and operational, but we cannot guarantee that the website will always be free from technical errors or service interruptions.

The website or certain functions may temporarily become unavailable or restricted due to:

• System maintenance;

• Software or technical upgrades;

• Server problems;

• Network connection failures;

• Security incidents;

• Cyberattacks;

• Failures of third-party services;

• Technical errors;

• Other unforeseen circumstances.

If a problem occurs, we will take reasonable measures to restore normal website operation.

Consumers' statutory rights will not be affected.

18. Liability

We shall be liable for damages caused by intent or gross negligence in accordance with applicable law.

We shall also be liable in accordance with applicable law for damage involving injury to life, body, or health.

We will not exclude or limit liability that cannot legally be excluded or limited, including liability under applicable product liability laws.

In all other cases, our liability shall be determined in accordance with applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

19. Force Majeure

If the performance of a contract is affected by a significant event beyond our reasonable control, we may be unable to provide products or services within the originally expected timeframe.

Such circumstances may include:

• Natural disasters;

• Extreme weather conditions;

• War, armed conflict, or similar events;

• Restrictions imposed by government authorities;

• Widespread internet or communication failures;

• Major transportation disruptions;

• Serious failures of essential third-party services;

• Other events that could not reasonably have been foreseen or controlled.

Where such circumstances are likely to have a significant impact, we will notify the customer as soon as reasonably practicable and take reasonable measures to minimize the effects.

Consumers' mandatory statutory rights will not be affected.

20. Data Protection

We collect, use, store, and process customers' personal information in accordance with applicable data protection laws.

For detailed information regarding the processing of personal information, including:

• What information we collect;

• How information is used;

• Data retention periods;

• Use of Cookies;

• Information sharing;

• Consumers' data protection rights;

please refer to our Privacy Policy on the website.

21. Updates to These Terms

As laws and regulations, the technical environment, website functions, or our business model may change, we may update these Terms when necessary.

For purchase contracts that have already been concluded, the version of the Terms in effect at the time the contract was concluded will generally apply, unless otherwise required by applicable law.

The latest version will be published on the website.

Where the law requires separate notification of significant changes, we will provide such notification in accordance with applicable legal requirements.

22. Applicable Law

To the extent permitted by law, these Terms shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If a consumer normally resides in another EU Member State, the consumer shall continue to benefit from the mandatory consumer protection rights granted under the laws of their country of residence.

The choice of law contained in these Terms does not deprive consumers of any mandatory rights granted to them under applicable law.

23. Complaints and Dispute Resolution

If you have a complaint regarding a product, order, delivery, payment, or other service, we recommend that you contact us directly first so that we can understand the issue and attempt to resolve it as quickly as possible.

Customer Support

📧 dominiquepollreisz@gmail.com

Consumers' statutory rights to submit complaints to competent authorities, courts, or other authorized dispute resolution bodies, or to take legal action, will not be restricted by these Terms.

24. Severability

If any provision of these Terms is determined to be wholly or partially invalid, unlawful, or unenforceable, the remaining provisions of these Terms shall remain in full force and effect.

To the extent permitted by law, the invalid provision shall be interpreted or replaced in accordance with applicable law by a valid provision that most closely reflects the original legal purpose.

25. Contact Information

If you have any questions regarding these Terms, orders, payments, delivery, returns, refunds, products, or other services, please contact us at:

Customer Support

📧 dominiquepollreisz@gmail.com

To help us process your request promptly, please include your order number and briefly describe your question or the assistance you require.