Refusionspolitik
Return, Refund & After-Sales Service Policy
Thank you for visiting oipof.shop and purchasing our products.
To ensure that you clearly understand how order cancellations, returns, refunds, and after-sales issues are handled, we have established this policy. This policy applies to products purchased through this website.
We will process requests based on the actual circumstances of each order and applicable consumer protection laws. Nothing in this policy limits any mandatory rights that consumers may have under applicable law.
1. Statutory Right of Withdrawal for EU Consumers
Eligible consumers in the European Union generally have the right to withdraw from a purchase within 14 calendar days after receiving the goods, without having to provide a specific reason.
If an order contains multiple items delivered separately, the withdrawal period generally begins on the day you, or a third party designated by you, receives the final item. The specific period and scope of application will be determined in accordance with applicable law.
If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period:
Customer Service Email:
a01026960404@gmail.com
To help us identify your order, please include your order number, product name, and a clear statement that you wish to withdraw from the purchase.
2. Return Requirements
When exercising the statutory right of withdrawal, consumers may handle and inspect the goods only to the extent necessary to determine their nature, characteristics, and normal functionality.
When returning goods, please:
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Use the original packaging whenever reasonably possible;
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Return all accessories, manuals, and included items;
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Package the goods securely to reduce the risk of damage during transportation;
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Retain the tracking number, shipping receipt, and other proof of return.
If the goods have been handled beyond what is necessary for normal inspection and this causes a reduction in value, the consumer may be responsible for the corresponding loss in value where permitted by applicable law.
Return requests submitted after the statutory withdrawal period has expired will be assessed based on the order circumstances, product condition, and applicable law.
3. Return Shipping Costs
When a consumer exercises the statutory right of withdrawal, responsibility for return shipping costs will be determined in accordance with applicable law and the return information provided at the time of purchase.
Where required by law or expressly agreed by us in advance, we will bear the applicable return shipping costs.
If the return is caused by any of the following circumstances, please contact us before returning the product:
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The product received does not match the order;
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The product is defective;
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The product was damaged during transportation;
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The wrong product or model was delivered;
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Another issue occurred for which we are responsible.
Please contact customer service before sending the product:
We will assess the circumstances and provide the applicable return instructions.
4. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If you discover visible damage, a product defect, an incorrect model, an incorrect product, missing items, or another problem, please contact us promptly:
Please provide, where applicable:
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Order number;
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Recipient’s name;
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Product name;
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Detailed description of the issue;
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Clear photographs of the product and affected area;
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Video evidence where reasonably necessary;
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Any other information that may help us assess the issue.
After receiving the relevant information, we will review the matter based on the order records and the actual condition of the product.
Depending on the circumstances and applicable law, an appropriate solution may include:
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Refund;
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Replacement;
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Repair;
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Appropriate price reduction;
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Another remedy required by applicable law.
Consumers’ statutory rights concerning product conformity, legal guarantees, and other mandatory consumer protections remain unaffected.
5. Refund Method and Processing
Once a return or refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the order.
When a consumer validly exercises the statutory right of withdrawal, the refund will generally include:
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The amount paid for the returned goods;
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The applicable standard delivery charge, where required by law.
Additional delivery costs resulting from the consumer choosing a more expensive delivery method than our standard delivery option may not be refundable where permitted by law.
Where permitted by law, we may withhold the refund until:
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We have received the returned goods; or
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The consumer provides valid evidence that the goods have been returned,
whichever occurs first.
Refunds will generally be made using the original payment method. The consumer will not be charged a refund fee by us unless otherwise permitted by applicable law.
Banks, credit card issuers, and payment service providers may require additional time to display the refunded amount after we have processed it.
If you have not received your refund within a reasonable period after receiving our refund confirmation, please contact:
6. After-Sales Service Process
Step 1: Contact Customer Service
For a return, refund, replacement, order cancellation, or product-related issue, please email:
Please include:
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Order number;
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Product name;
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Requested solution;
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Description of the issue or reason for the request;
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Relevant photographs, videos, or supporting information where applicable.
Step 2: Order Verification
After receiving your request, we will verify the relevant order information.
If the product must be returned, we will explain the next steps by email and provide the applicable return address and instructions where necessary.
Do not send a product to an address that has not been confirmed by our customer service team. The business contact address displayed on this website is not automatically the designated return warehouse address.
Step 3: Return the Product
If customer service confirms that a return is required, please send the product to the return address provided in our instructions.
We recommend using a traceable shipping method and retaining:
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Tracking number;
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Shipping receipt;
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Carrier tracking records;
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Other proof that the goods were returned.
Please keep these records until the return and refund process has been completed.
Step 4: Review and Resolution
After receiving the returned product, or valid evidence of return where applicable, we will review the request.
Depending on the request, product condition, and applicable law, we may provide:
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Refund;
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Replacement;
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Repair;
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Appropriate price reduction;
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Another applicable after-sales solution.
The outcome and any further instructions will be communicated using the contact information provided with your request.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible:
If the order has not entered warehouse, packaging, or shipping processing, we will make reasonable efforts to cancel it.
Some orders may enter processing shortly after being placed. Therefore, we cannot guarantee that every order can be cancelled before shipment.
If an order has already been shipped, it generally cannot be cancelled through the standard cancellation process. If you have a statutory right of withdrawal, you may request a return after receiving the goods in accordance with applicable law and this policy.
8. Cash on Delivery Orders
If Cash on Delivery (COD) is available for a particular product or delivery region, its availability will be shown among the payment methods on the checkout page or in the order confirmation.
When placing a COD order, please ensure the following information is complete and accurate:
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Recipient’s full name;
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Delivery address;
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Contact telephone number.
If a COD order qualifies for a refund, we will contact the consumer to confirm an appropriate refund method based on the order circumstances and applicable law.
If the order has not been delivered and you wish to cancel it, please contact customer service as soon as possible. The request will be handled according to the current processing and shipping status.
9. Exceptions to the Statutory Right of Withdrawal
Under applicable law, certain products and transactions may be excluded from the statutory 14-day right of withdrawal.
These exceptions may include:
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Goods made according to the consumer’s specifications or clearly personalized;
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Goods liable to deteriorate or expire rapidly;
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Sealed goods unsuitable for return for health protection or hygiene reasons after the seal has been broken;
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Sealed audio, video, or computer software products after the seal has been broken;
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Goods that, after delivery, become inseparably mixed with other items;
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Newspapers, periodicals, or magazines, except subscription contracts;
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Other goods or services legally excluded from the right of withdrawal.
Where a legal exception applies, we will provide the relevant information to consumers to the extent required by law.
This section does not limit any rights relating to defective, damaged, incorrect, or non-conforming products.
10. Important Notes When Submitting a Request
To help us process your request efficiently:
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Contact customer service before returning a product;
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Submit your request within the applicable time limit;
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Provide an accurate order number and contact information;
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Retain the tracking number and shipping receipt;
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Package the product appropriately before returning it;
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Return accessories, manuals, and included items where applicable;
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Provide clear photographs or videos if the product is damaged or defective;
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Contact us promptly if you receive an incorrect product;
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Do not send the product to an unconfirmed address;
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Retain relevant correspondence and documents until the process is completed.
11. Contact Us
If you have questions regarding an order, cancellation, return, refund, replacement, product quality, or another after-sales matter, please contact us:
Website: oipof.shop
Company: S.V.S. Værktøj v/ Jørn Larsen
CVR Number: 27669794
Responsible Owner: Jørn Klink Larsen
Business Address: Industrivænget 6, 4540 Fårevejle, Denmark
Telephone: +45 59 65 11 12
Customer Service Email: a01026960404@gmail.com
Please include your order number and a clear description of the matter so that we can locate your order and provide the appropriate assistance.