Kontaktinformation

Contact Us

Thank you for visiting and using our online store.

If you encounter any issues while browsing products, placing an order, making a payment, arranging delivery, requesting a return, or receiving after-sales service, please feel free to contact our customer service team by email.

We will review your inquiry based on the circumstances and your order details and make reasonable efforts to assist you within a reasonable period.

1. Customer Service Contact

Customer Service Team

📧 dominiquepollreisz@gmail.com

This email address is our primary contact for handling customer inquiries, order-related issues, and after-sales requests.

If your inquiry concerns a specific order, we recommend contacting us using the email address provided when placing the order and including your order number so that we can identify your order more quickly.

2. How Can We Help You?

Our customer service team can assist with the following common matters:

  • Product information and product-related inquiries

  • Product usage questions

  • Order placement and order status inquiries

  • Payment and payment-related issues

  • Shipment and delivery status

  • Shipment tracking

  • Delivery issues

  • Return and refund requests

  • Exchange requests

  • Damaged or defective products

  • After-sales service

  • Complaints and feedback

  • Website-related issues

  • Other shopping-related inquiries

If your inquiry does not fall into one of the categories above, you are still welcome to contact us by email, and we will handle your request based on the specific circumstances.

3. Information We Recommend Providing

To help us locate your order and understand your situation more quickly, please provide the following information where possible when contacting us:

  • Order number

  • Recipient's name

  • Email address used when placing the order

  • Product name

  • Detailed description of the issue

  • Shipping tracking number, if applicable

  • Photos or videos of the product, if available

  • Any other relevant information that may help us assess the issue

If your inquiry concerns a damaged or defective product or an incorrect product, clear photos or videos can usually help us understand the situation more quickly.

Please note that depending on the nature of your request, we may ask you to provide necessary order information or identity verification information.

4. Customer Service Response Time

We generally respond to emails within 1–2 business days after receiving them.

Response times may be longer in some cases due to weekends, public holidays, promotional periods, or a significant increase in the number of inquiries.

We will make reasonable efforts to review and process customer emails as promptly as possible.

If you have not received a response after contacting us, you may contact us again and include the content of your previous email or your order number so that we can continue processing your request.

5. Order and Payment Issues

If you encounter problems when placing an order or making a payment, such as:

  • The order was not successfully submitted;

  • The payment status appears abnormal;

  • Order information requires confirmation;

  • The order status has not changed for an extended period;

  • You would like to check the progress of your order;

please contact us at:

📧 dominiquepollreisz@gmail.com

To help us investigate your request, please include your order number and a description of the specific issue you encountered.

For payments processed by third-party payment providers, we may need to verify the payment status with the relevant payment service provider where necessary.

6. Delivery and Shipping Issues

Please contact us promptly if your order is affected by any of the following:

  • Tracking information has not been updated for an extended period;

  • The package has not arrived after the estimated delivery period;

  • The tracking number cannot be located or tracked;

  • The package may have been lost during transportation;

  • The package received is visibly damaged;

  • The product received does not correspond to your order;

  • There is an issue with the delivery address or other delivery information.

Providing both your order number and shipping tracking number when contacting us will help us investigate the relevant information more quickly.

We will assist you in checking the package status based on the available order and shipping information.

7. Returns, Refunds and Exchanges

If you wish to request a return, refund, or exchange, please contact us before sending the product back:

📧 dominiquepollreisz@gmail.com

Please include:

  • Order number;

  • Product name;

  • The action you wish to request;

  • Reason for the request;

  • Any other relevant information.

If the product needs to be returned, we will provide the appropriate return instructions based on the specific order.

Please do not send products to any other address without first receiving return instructions from our customer service team.

The specific conditions and procedures for returns, refunds, and the right of withdrawal are governed by our published Returns and Refund Policy and applicable law.

Nothing on this Contact Us page limits any statutory rights granted to consumers under applicable law.

8. Product Quality and After-Sales Issues

If the product you received has an obvious quality issue, has been damaged during transportation, or does not correspond to the product description or your order, please contact us promptly.

We recommend providing photos or videos of the relevant product and clearly describing the issue in your email.

After receiving your request, we will review the order information, product condition, and relevant materials.

Depending on the specific circumstances and applicable law, possible solutions may include:

  • Repair;

  • Replacement;

  • Refund;

  • Other appropriate solutions.

The final resolution will be determined based on the specific circumstances and applicable consumer protection laws.

9. Privacy and Personal Information

If you have any questions regarding the collection, use, storage, Cookies, or other data protection matters relating to your personal information, you may also contact us at:

📧 dominiquepollreisz@gmail.com

For information about how we process personal information and the data protection rights available to you, please refer to our website's Privacy Policy.

If your request concerns personal information, we may require appropriate identity verification to prevent unauthorized disclosure of information.

10. Complaints and Feedback

We value customer feedback and opinions.

If you are dissatisfied with our products, orders, delivery, customer service, or other services, you are welcome to submit your complaint or feedback by email.

📧 dominiquepollreisz@gmail.com

To help us investigate and handle your request, please provide your order number, a description of the issue, and any relevant supporting materials where possible.

We will review the matter based on the specific circumstances and provide a response or further explanation within a reasonable period.

11. Other Inquiries

If your inquiry does not relate to common matters such as orders, delivery, returns, payments, or after-sales service, you are still welcome to contact us by email.

Please describe your question as clearly as possible and provide your order number when your inquiry concerns a specific order.

Our customer service team will review the information you provide and make reasonable efforts to provide appropriate assistance.

12. Contact Information

Customer Support

📧 dominiquepollreisz@gmail.com

Customer Service Response Time: Usually within 1–2 business days after receiving your email.

Thank you for your understanding and patience. We will make every reasonable effort to provide timely, clear, and professional customer service.