Leveringspolitik

Shipping Policy

Thank you for choosing our products.

To help you understand the entire delivery process from order confirmation and processing to shipment and final delivery, we have established this Shipping Policy. This policy explains our delivery areas, shipping fees, order processing times, estimated delivery times, shipment tracking, delivery issues, and other related matters.

We will make reasonable efforts to ensure that orders are processed and delivered in a timely and secure manner.

Nothing in this policy limits or excludes any mandatory rights that consumers may have under applicable law.

1. Delivery Areas

We currently provide standard shipping services to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The countries to which a specific product can be delivered may depend on factors such as the type of product, inventory location, warehouse arrangements, and available logistics services.

If your country or region is not listed above, we recommend contacting us by email before placing an order to confirm whether delivery is available.

2. Shipping Costs

For regions currently supported, we generally provide free standard shipping.

Whether shipping charges apply to a particular order will be determined by the information displayed at checkout before you submit your order.

We may select an appropriate logistics provider based on the order destination, product inventory, warehouse location, and actual transportation conditions.

Depending on the order, we may use:

DHL
UPS
FedEx
DPD
Other suitable logistics providers

We reserve the right to select or change the shipping carrier based on actual logistics conditions.

If a particular order requires the consumer to pay shipping fees, additional transportation charges, or other related costs, we will clearly inform you before the order is submitted, as required by applicable law.

3. Order Processing and Shipping Time

After an order has been successfully confirmed, we generally require 3–5 business days to review the order, pick and pack the products, and prepare the shipment.

Normal order processing takes place:

Monday to Friday, excluding public holidays.

In certain circumstances, order processing may take longer, including:

Public holidays;
Holiday or seasonal shopping peaks;
Large-scale promotional periods;
Significant increases in order volume within a short period;
Inventory adjustments;
Warehouse operating arrangements;
Technical system failures;
Other unforeseen operational or logistics circumstances.

We will make reasonable efforts to process orders and arrange shipment within a reasonable period.

4. Estimated Shipping Time

After the products have been handed over to the logistics provider, standard transportation is generally expected to take 5–8 business days.

Estimated Delivery Stage	Time
Order processing and preparation	3–5 business days
Transportation after shipment	5–8 business days
Overall estimated period	Approximately 8–13 business days
Standard shipping	Free

The above periods are estimates under normal circumstances and do not constitute a guarantee of a specific delivery date unless otherwise expressly agreed by the parties.

Actual delivery times may be affected by:

Delivery destination;
Carrier transportation arrangements;
Local delivery capacity;
Customs or border inspections;
Public holidays;
Severe weather;
Logistics peaks;
Traffic conditions;
Force majeure events;
Other circumstances beyond our reasonable control.

If applicable law provides for mandatory delivery periods or other rights for consumers, those statutory requirements will apply.

5. Shipping Confirmation and Tracking

After an order has been shipped, we will normally send you a shipping notification by email.

If the relevant information is available in the logistics system, the notification may include:

Shipping confirmation;
Tracking number;
Carrier name;
Package tracking information.

Tracking information generally becomes available gradually after the package has entered the carrier's system.

Therefore, the absence of tracking updates shortly after shipment does not necessarily mean that there is a problem with the package.

If the tracking information remains unchanged for an extended period, you may contact us at:

Customer Support

📧 dominiquepollreisz@gmail.com

To help us investigate the matter, please provide your order number and relevant shipping information in your email.

6. Delivery Delays

We will make reasonable efforts to process and ship orders within the estimated timeframes published on our website. However, transportation may be delayed for various reasons.

Common causes include:

Logistics and transportation peaks;
Public holidays;
Increased order volumes during promotional periods;
Customs inspections or clearance;
Severe weather;
Local delivery issues;
Carrier operational adjustments;
Traffic restrictions;
Interruptions to transportation routes;
Force majeure events;
Other circumstances beyond our reasonable control.

If your order has clearly exceeded the normal estimated delivery period and has still not arrived, please contact us promptly.

We will assist in checking the order status based on the available logistics records and, where reasonably possible, communicate with the relevant delivery provider.

7. Delivery Information and Order Changes

7.1 Changes Before Shipment

If your order has not yet entered the shipping process, you may contact us by email to request:

A change to the delivery address;
A change to the contact telephone number;
Correction of certain order information;
Cancellation of the order.

As an order may enter warehouse processing shortly after submission, we recommend contacting us as soon as possible.

We will make reasonable efforts to assist with changes based on the current status of the order, but we cannot guarantee that order information can be changed in every case.

7.2 Changes After Shipment

Once the product has been handed over to the logistics provider, it is generally no longer possible to directly change the delivery address or cancel the delivery.

If delivery fails, additional delivery attempts are required, or the package is returned because the consumer provided an incorrect, incomplete, or unrecognizable address or contact information, we will communicate with you regarding the appropriate next steps based on the circumstances.

If additional delivery costs are legally payable by the consumer as a result, they will be handled according to the specific circumstances and applicable law.

Nothing in this section affects any statutory right of withdrawal, refund right, or other mandatory consumer rights.

8. Taxes and Customs Charges

Different countries and regions may be subject to different tax and customs regulations.

Depending on the order, product type, destination country, order value, and applicable law, the following charges may apply:

Import duties;
Import VAT;
Customs clearance fees;
Customs processing fees;
Other legally applicable charges.

Where such charges are legally payable by the consumer, we will provide the necessary information to the extent required by law.

Actual taxes and customs procedures may vary depending on the destination country, product type, and individual order.

Where necessary, consumers should also inform themselves about the applicable local import and tax regulations.

9. Damaged Packages or Incorrect Products

If you notice obvious damage to the outer packaging when receiving your package, or if the product received clearly does not correspond to your order, please contact us as soon as possible.

To help us investigate the issue efficiently, please provide, where possible:

Order number;
Recipient's name;
Email address used when placing the order;
Shipping tracking number;
Photos of the product;
Photos of the outer packaging;
A detailed description of the issue.

We will investigate the matter based on the order information, product details, and available logistics records.

Depending on the circumstances and applicable law, we will provide an appropriate solution.

Consumers' statutory rights relating to defective products, transportation damage, or incorrect deliveries will not be restricted by this Shipping Policy.

10. Lost Packages or Shipping Irregularities

If the tracking information indicates that a package may have been lost during transportation, or if the shipping status remains abnormal for an extended period, please contact us promptly.

We will investigate the matter based on:

Order information;
Shipping tracking records;
Information provided by the carrier;
Delivery status.

If it is confirmed that the delivery issue is one for which we or the relevant delivery provider are legally responsible, we will take appropriate measures in accordance with applicable law and the specific circumstances.

Consumers' statutory rights remain unaffected.

11. Unsuccessful Delivery

An order may not be successfully delivered in the following circumstances:

The delivery address was entered incorrectly;
The telephone number or other contact information was incorrect;
Multiple delivery attempts were unsuccessful;
The consumer refused to accept the package;
The package could not be delivered due to circumstances attributable to the consumer;
Other delivery issues caused by information or actions provided or taken by the consumer.

If any of the above circumstances occur, we may contact you by email or through another available method to confirm the appropriate next steps.

Depending on the circumstances, this may include arranging another delivery attempt or waiting for the product to be returned before further processing.

If additional transportation or redelivery costs arise for reasons attributable to the consumer, such costs will be handled in accordance with applicable law and the specific circumstances.

The consumer's statutory right of withdrawal, refund rights, and other mandatory consumer rights will not be affected.

12. Force Majeure and Special Circumstances

If events beyond our reasonable control occur, order processing, shipment, or transportation may be affected.

Such circumstances may include:

Natural disasters;
Extreme weather;
War or major social conflict;
Restrictions imposed by governmental or administrative authorities;
Widespread transportation disruptions;
Major logistics system failures;
Widespread network or communication outages;
Other major events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to minimize the impact on orders where practicable.

Where possible, we will also provide consumers with important information regarding the status of their orders through appropriate means.

Mandatory consumer rights and applicable legal responsibilities remain unaffected.

13. Consumer Rights

This Shipping Policy is primarily intended to explain our order delivery and transportation arrangements.

Nothing in this policy is intended to exclude, limit, or reduce any mandatory rights that consumers have under applicable law.

If any provision of this policy conflicts with mandatory consumer protection laws, the applicable mandatory legal provisions shall prevail.

For other matters relating to purchases, please refer to the relevant policies on our website:

Returns, Refunds and Withdrawal:
"Returns and Refund Policy"

Personal Information and Cookies:
"Privacy Policy"

Orders, Payments and Website Use:
"Terms of Service / AGB"

14. Customer Support

If you have any questions regarding:

Order status;
Shipping time;
Estimated delivery time;
Shipment tracking;
Delivery delays;
Damaged packages;
Incorrect deliveries;
Lost packages;

please contact us at: