Privacy Policy

We value your privacy and want to explain clearly and in an easy-to-understand manner how we may collect, use, store, and protect your personal information when you visit, browse, or use our online store.

This Privacy Policy primarily explains the types of information we may process, the purposes for which we use it, when information may be shared, and the data protection rights you may have under applicable law.

This policy applies to personal information processed when you browse our website, purchase products, create an account, communicate with customer service, submit an after-sales request, or use other related services we provide.

If applicable law grants you additional or stronger privacy rights, this policy does not limit those statutory rights.

1. Information We May Collect

Depending on how you use our website and related services, we may collect the following types of information.

Contact and Identification Information

When you purchase products or contact us voluntarily, you may be asked to provide:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Delivery address;

• Other contact information you voluntarily provide.

Order Information

To process purchases and provide after-sales services, we may record:

• Products purchased;

• Order number;

• Order date;

• Shipping and delivery information;

• Return, refund, or exchange records;

• Order payment status;

• Relevant historical order information.

Payment Information

Certain payment services may be provided by independent third-party payment providers.

Depending on the payment method you choose, the payment service provider may process the transaction amount, payment status, transaction identification information, and other information necessary to complete the payment.

If a transaction is processed directly by a third-party payment provider, we generally do not access or store complete bank card, credit card, or other payment account information.

Account Information

If you choose to register an account, we may process account-related information such as your username, password, account settings, personal preferences, and other account details.

Customer Service and Communication Records

When you contact us by email or other means, we may retain information you voluntarily provide, including inquiries, attachments, order information, and communications between you and us, in order to process your request.

Device and Technical Information

When you access our website, certain technical information may be automatically generated or recorded, such as:

• IP address;

• Browser type and version;

• Operating system;

• Device type;

• Network and connection information;

• Date and time of access;

• Web pages visited;

• Website functions used;

• Technical data related to website operation, security, and maintenance.

2. Sources of Personal Information

We primarily obtain personal information through the following sources.

Information You Provide Voluntarily

For example, when you:

• Register or create an account;

• Place an order;

• Enter information during checkout;

• Contact customer service;

• Request a return, refund, or exchange;

• Subscribe to relevant notifications;

• Provide information to us through other means.

Information Automatically Generated by the Website

When you browse or use our website, certain technical information may be generated automatically.

Where permitted by applicable law and subject to your Cookie settings or required consent, we may use Cookies, pixel tags, and similar technologies to collect relevant information.

Information Provided by Third Parties

To process orders, payments, deliveries, or provide technical services, we may receive information necessary to provide such services from payment providers, logistics companies, technology service providers, or other business partners.

3. How We Use Personal Information

We only process your personal information for specific purposes and where we have an appropriate legal basis under applicable law.

Depending on the circumstances, information may be used for the following purposes:

Order Processing and Fulfillment

Including:

• Receiving and confirming orders;

• Processing payments;

• Arranging product shipment and delivery;

• Providing order status updates;

• Processing returns and refunds;

• Arranging product replacements;

• Handling other order-related services.

Customer Support

We may use your information to:

• Respond to your inquiries;

• Verify order information;

• Handle product-related issues;

• Assist with returns or refunds;

• Resolve other after-sales service matters.

Website Maintenance and Improvement

We may analyze relevant technical and statistical data to maintain normal website operation, optimize website functions, improve service quality, and enhance the user experience.

Website Security

Relevant information may be used to detect and prevent:

• Fraudulent activities;

• Malicious use;

• Unauthorized access;

• Technical attacks;

• Other activities that may affect the security of the website, users, or our business.

Commercial Information and Marketing Communications

Where permitted by applicable law, and where we have an appropriate legal basis or have obtained the necessary consent, we may send you product information, service notifications, promotional information, or other commercial communications.

You may stop receiving marketing communications by using the unsubscribe function included in marketing emails or by contacting us directly.

Compliance with Legal Requirements

Where required by laws and regulations, judicial proceedings, government authorities, or other legally binding requirements, we may need to collect, use, or retain relevant information.

Such processing may also be necessary to establish, exercise, or defend our legal rights.

4. Legal Bases for Processing Personal Information

Depending on the specific processing activity, we may process your personal information based on one or more of the following legal bases:

• Performance of a contract: For example, processing orders, arranging delivery, and providing post-purchase services;

• Legitimate interests: For example, maintaining website security, preventing fraud, and improving our services;

• Compliance with legal obligations: For example, meeting tax, accounting, regulatory, or other legal requirements;

• Your consent: For example, for certain marketing activities or non-essential Cookies.

If the processing of your personal information is based on your consent, you may withdraw your consent at any time.

Withdrawing your consent does not affect the lawfulness of processing carried out based on your consent before it was withdrawn.

5. Who We May Share Information With

We do not sell your personal information to third parties as a product or commodity.

However, in order to process orders, provide website functions, and conduct normal business operations, we may need to provide limited information to necessary service providers.

These service providers may include:

• Payment service providers;

• Logistics and delivery companies;

• Website hosting providers;

• IT and technology service providers;

• Customer service system providers;

• Website analytics and statistics providers;

• Order and warehouse service providers;

• Legal, accounting, or other professional advisors.

We will provide relevant information only to the extent reasonably necessary for the specific service.

We may also disclose personal information where required by law, where requested by competent authorities in accordance with applicable law, or where necessary to protect consumers, our website, or our legitimate rights and interests.

6. Shopify and Related Technology Services

Our online store may use Shopify to provide website infrastructure and related e-commerce functionality.

As a result, Shopify and its related service providers may process certain information depending on the services they provide, including information required for website operation, hosting, security, payment processing, data analysis, and other technical functions.

Because internet services and technology infrastructure may operate across borders, your personal information may be processed or stored outside the country or region where you are located.

The processing of relevant personal information by Shopify may also be subject to Shopify's own Privacy Policy and applicable terms of service.

For more information about how Shopify handles personal information, you may review:

Shopify Privacy Policy

7. Cookies and Similar Technologies

We may use Cookies and similar technologies to support the normal operation of our website and improve our services.

These technologies may be used to:

• Maintain essential website functionality;

• Save certain user settings;

• Understand website visits and usage;

• Analyze website performance;

• Support marketing activities where permitted by law.

Some Cookies are necessary for the operation of the website, while other types of Cookies may require your choice or consent under applicable law.

If our website provides a Cookie management tool, you may use the relevant settings to adjust your Cookie preferences.

8. Third-Party Websites

Our website may contain links to other websites, platforms, or third-party services.

When you click these links and leave our website, the relevant third parties may collect and process your personal information in accordance with their own privacy policies.

As we cannot control how third-party websites process data, we are not responsible for their privacy policies, data security measures, or information processing practices.

We recommend that you carefully review the privacy policies of third-party services before using them.

9. Children's Privacy

Our online store is not specifically designed or operated for children.

Where the law prohibits or restricts such collection, we do not knowingly collect personal information from children.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization and would like us to delete such information, they may contact us at:

📧 dominiquepollreisz@gmail.com

We will process such requests to the extent required by applicable law.

10. How We Protect Personal Information

To reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse of personal information, we take reasonable technical and organizational security measures appropriate to the circumstances.

These measures may include access control, technical safeguards, and internal management procedures.

However, no transmission of data over the internet or electronic storage of information can be guaranteed to be completely secure.

We therefore also recommend that you:

• Properly protect your account login information;

• Do not share your password with others;

• Use a secure network environment;

• Avoid sending highly sensitive information through insecure communication channels.

11. Data Retention

We will not retain your personal information indefinitely without a reasonable need.

The specific retention period may depend on:

• Whether you still have an active account;

• Whether the information is still required to complete orders or provide services;

• Whether legal, tax, or financial retention obligations apply;

• Whether there is an ongoing dispute or complaint;

• Whether the information needs to be retained to protect legitimate rights and interests;

• Other reasonable retention purposes permitted by applicable law.

When personal information is no longer required for legitimate business or legal purposes, we will delete, destroy, or anonymize it as appropriate.

12. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have some or all of the following rights.

Right of Access

You may request confirmation as to whether we process personal information relating to you and, where permitted by law, request access to such information.

Right to Rectification

If you believe that the personal information we hold about you is inaccurate, incomplete, or has changed, you may request that we correct or update it.

Right to Erasure

Where legally applicable, you may request the deletion of your personal information.

Right to Restriction of Processing

In certain circumstances specified by law, you may request that we temporarily restrict the processing of your personal information.

Right to Data Portability

Where the conditions under applicable law are met, you may have the right to receive relevant personal information in a structured, commonly used, and machine-readable format, or request that it be transmitted to another data controller.

Right to Object

In certain circumstances, you may object to the processing of your personal information where we rely on legitimate interests as the legal basis.

For processing related to direct marketing, you may also object at any time to the extent permitted by applicable law.

13. How to Submit a Data Protection Request

If you wish to exercise any of the above rights or have questions about how we process personal information, please contact us at:

Customer Support

📧 dominiquepollreisz@gmail.com

To protect your personal information, we may need to take reasonable verification measures when processing certain requests to confirm that the request was made by the relevant individual.

We will process your request within the period required by applicable data protection laws.

14. Data Protection Complaints

If you believe that the way we process your personal information is problematic, we recommend contacting us first so that we can understand the situation and attempt to resolve the issue.

At the same time, where applicable law grants you such rights, you may also lodge a complaint with the data protection authority responsible for your location or the relevant country or region.

15. International Data Transfers

Because some of the technology service providers, payment service providers, or other partners we use may be located outside your country or region, your personal information may need to be transferred to or processed in other countries.

Where such transfers are restricted by applicable data protection laws, we will implement appropriate data transfer mechanisms and safeguards as required by law.

Where applicable, this may include the use of Standard Contractual Clauses approved by the European Commission or other lawful data transfer mechanisms to protect personal information during international processing.

16. Updates to This Privacy Policy

As our website functions, business services, or technology environment change, and as applicable laws and regulations are updated, we may amend this Privacy Policy from time to time.

The updated version will be published on this website, and the latest published version will apply.

If there are material changes that significantly affect your rights or the way we process personal information, we will notify you or provide relevant information through appropriate means to the extent required by applicable law.

17. Contact Us

If you have any questions regarding this Privacy Policy, the collection and use of personal information, Cookies, your data protection rights, or other privacy-related matters, please contact us at:

Customer Support

📧 dominiquepollreisz@gmail.com

To help us identify and process your request quickly, please provide your name, order number (if applicable), and a brief description of the matter you are contacting us about.

After receiving your request, we will review it based on the specific circumstances and respond to you by email.